Terms of purchase and purchase information

Products are ordered from the supplier when you place your order. Delivery time is within about 2 to 10 days inside EU and 8-14 days the rest of the world. If you need your order goods faster than the delivery date, it is important that you contact us before the order is placed, to see if it can be resolved.

All prices are including VAT for all EU countries. Festgiganten reserves the right to change prices without prior notice.

Shipping and payment
Our ambition is satisfied customers who love to shop online at Festgiganten! To make it extra beneficial for you to shop online at Festgiganten, we offer FREE SHIPPING on all orders over 20 Euros to our customers and no unnecessary expense for expedition. The price also includes packaging so that your goods arrive at you in a safe and secure manner. The price you see on the product is what you pay without any other reservations. There is a standard fee 6 EUR for the shipping cost if the order is less then 20 euros. Payment can be made easily with klarna payments. If you have any questions regarding payment or shipping please do not hesitate to contact us by phone, email or live chat.

Order Confirmation
An order confirmation is automatically sent to the email address you have entered in your customer information. It may be good to save it in case of any contacts with the Festgiganten.

Delivery time
We deliver to the entire World. Delivery time is normally 2-10 days inside EU zone and 8-14 days for the rest, from the time your order is placed. Delivery takes place with PostNord, GLS, TNT, DHL, DPD, UPS and FedEx.

Printing error
We reserve the right to misprint and reserve the right, without further notice, to make changes to the web pages and in these terms and conditions. Incorrect information in the product description is not classified as an error on the product. Note that the color displays on the screen may deviate from reality and are not classified as defects in the product.

Return Policy
According to Swedish law Distance and Home Sales Act (2005: 59) you have the right to regret the purchase within 14 days from the date you received the products. The festgiganten will refund when all costs are paid by the buyer, including freight and possible. payment fees.

The entire order can be returned as long as the products are in essentially unchanged condition. You have the right to open the packaging and check that the product is working, provided that the nature of the product presupposes this. The product must not be used in addition to this. To use this benefit, please contact the Festgiganten within 14 days. The product should be sent back complete, in original box. They should be sent to the following address:

Bengtas väg 7, Hjärup
24 563 Hjärup

Return of damaged product / product complaint
If you find that something is wrong, please contact us as soon as possible via email at
[email protected]
Upon approved complaint, the customer’s return costs will be replaced by the Festgiganten. Festgiganten,se will refund the customer within 14 days in case the customer cancel the purchase on real grounds.

Shipment with incorrect postal address
The customer is responsible for the stated delivery address being correct. Shipment with incorrect delivery address can be redirected to a new address upon request. The carrier’s fees for altered disposal are included. Actual shipping costs are payable for letters and bulky letters. The shipment will be resold after the amount has been paid to us.

Shipment that is returned due to incorrect delivery address is regarded as un-picked item, see section “Fee for un-picked item” for more information.

Fee for non-picked item
For shipments that are not picked up and therefore go back to us, a fee of 20 EU including VAT is charged to cover costs for transport and administration.

In the event of a dispute, the Festgiganten will follow the recommendations of the General Complaints Board.

The content of this site is protected by copyright law and may not be copied, reproduced or distributed in any form, in whole or in part, without the written consent of the owner.

For questions regarding our terms of purchase, please contact [email protected]

Festgiganten reserves the right to change the terms of these terms in the future.